Contact
Privacy Policy

Privacy Policy

This privacy policy explains how Cycle Haven processes personal data in connection with its bicycle repair workshop services and website use. It applies to inquiries, bookings, bicycle intake, inspections, repairs, collection, and related communications.

Terms of Service Contact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion where retention is no longer required, or restriction of certain processing. Where processing is based on consent, that consent may be withdrawn for future processing. Some requests may be limited where we must keep information for legal, accounting, or service-related reasons.

Available rights depend on the nature of the data and the legal basis for keeping it.

To help us process a rights request, we may ask for information needed to verify identity and locate the relevant record. We will respond within a reasonable period and in accordance with applicable legal requirements. If a request cannot be fully granted, we will explain the main reason where permitted.

Requests are reviewed before action is taken to protect confidentiality and prevent unauthorized disclosure.

We keep personal data only for as long as it is needed for the relevant service, accounting, recordkeeping, dispute handling, or legal compliance purpose. Service records are retained for a practical period after completion, and data that is no longer required is deleted or anonymized in line with our internal retention practices and applicable law.

Retention depends on the service record, legal obligations, and the time needed to resolve follow-up matters.

When we update this privacy policy, we will post the revised version on the website and apply the new text from its effective date unless a different notice period is stated. If a change materially affects how personal data is handled, we may provide an additional notice through the website or by direct communication where appropriate.

The policy may be revised to reflect operational, legal, or technical changes, and the current version should be reviewed periodically.
01 · Purpose

How We Use Data

We process personal data to respond to service inquiries, arrange bookings, manage bicycle intake, carry out inspections, prepare and confirm quotes, perform repairs and adjustments, issue service summaries, process payments, maintain business records, support website operation, and meet legal or accounting obligations. We may also use limited technical data to secure the website, diagnose problems, and improve basic functionality.

Processing is limited to the purposes described here and to compatible related uses.
02 · Sharing

Sharing With Partners

We may share personal data with payment processors, hosting and website support providers, communication tools, and other service partners that help us operate the website and manage workshop administration. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Operational sharing is limited to service providers that need the information to perform a defined function.
03 · Legal basis

Legal Disclosures

We may disclose personal data where required by law, court order, or a valid request from a public authority. We may also share information when necessary to establish, exercise, or defend legal claims, to protect our rights, or to address fraud, security, or misuse concerns.

Legal disclosure is limited to what is required or permitted in the relevant circumstance.

Contact Details

Email contact
[email protected]
Telephone contact
+41 78 614 36 94
Postal address
Avenue des Baumettes 15, 1020 Renens (Vaud)
Privacy contact
This section identifies the contact channels used for privacy questions and requests.
Contact Page
01

Data We Collect

We may process identification and contact details, service inquiry content, appointment and intake information, bicycle condition and repair notes, quote and approval records, collection and service summary details, payment and billing records, and limited technical data such as device, browser, and access logs. Where a user submits a bicycle for inspection or repair, we may also process information needed to assess compatibility, scope of work, and service history.

The categories of data collected depend on the way a person uses the website, books services, or communicates with the workshop.
02

How We Collect Data

We collect personal data from service inquiries, contact form submissions, telephone or email communications, workshop drop-ins, bicycle intake records, inspection findings, quote approvals, payment handling, and website use. We may also receive information from payment providers or other service partners where this is necessary to complete a transaction or manage the service process.

Some information is provided directly, while other information is created during booking, intake, inspection, and service handling.
03

Cookie Types

We may use essential cookies to support site functions, preference cookies to remember basic settings, and analytics cookies to understand how the website is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is reasonably needed for website operation and maintenance.

Cookie use is limited to common operational and analytical purposes.
04

Cookie Controls

We use standard browser and device controls to manage cookie preferences where available. Users may block, delete, or restrict cookies through their browser settings, and may also choose to decline non-essential cookies where the website provides that option. Essential cookies may still be needed for basic site operation.

Browser settings can be used to limit or remove cookies, although some site functions may be affected.